W&G 

The Global Source for Quality Research in Media, Entertainment & Telecommunications

Wilkofsky Gruen Associates Inc.



 

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Computer-Telephone Integration
Voice/Data Logging Systems
Work Force Management Software
CTI System Software/Hardware
Customer Interaction Software
Spending by Industry
Financial Services
Telecommunications
Manufacturing
Transportation
Publishing
Utilities
Health Care
Retail
Government
Insurance
Education
Wholesale
Spending by Application
Customer Support
Inbound Telemarketing
Inquiry
Order Entry
Reservations
Emergency Services
Collections
Registration
Fund Raising
Account Management
Outbound Telemarketing
Information Access
 

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Wilkofsky Gruen Associates

14 Penn Plaza at 225 West 34th Street, Suite 1014
New York, NY 10122
Phone:    212-279-4600
Fax:        212-279-4601